As each of the items you order are customised to suit your style (colour, fabric, size) we have a no return or exchange policy. We are only able to resell the item if we are lucky enough to find a buyer with the same taste and need as you. Please ensure that you know all about the product before ordering so that you are well aware of what you will be receiving. The measurements given below are approximate.
All questions will be answered promptly. Email us at firstname.lastname@example.org If for some reason you do need to send the item back to us and we agree with the reason, please ensure that the item is as clean as possible. Make sure you have read our terms and conditions of sale as well.
WASHING THE ITEMS
Vacuum the bed thoroughly to remove as much hair as possible.
Use a sticky lint roller to remove any hair the vacuum did not.
Use a damp cloth to wipe down the items.
If you decide to wash them in a machine, wash separately as the colours may run. Material has not been pre-washed.
Do not tumble dry items. Place outside to dry. This allows the foam to swell and resume its shape.
Many of the items can be turned inside-out which will allow you to easily wipe each item down as well as air it out.
We will not be held responsible for items damaged due to running colours or use of washing machine.
MEASURE YOUR PET
• Measure the area around your pet when it is sleeping. This will give you a good idea as to the size of the base of the bed needed.
• Measure the height of your pet while it is standing to give you an idea of whether the height of the bed (for enclosed beds) is sufficient.
• Take into account that your pet will grow and order the larger size if one is available.
• Use the measurements given on our products to give you an estimate of the size of the bed before ordering.
• The sizes shown in this catalogue are the only sizes available.
** Make sure you measure your pet against the measurements we have provided for the beds in this catalogue before ordering a product. Also make sure you know the average size that your pet will reach once fully grown as this will help in judging the size bed it will need at a later stage.
• Our products are all ‘Made to order’, which means we do not keep stock
• Please note that colours may differ slightly from those seen in the catalogue
• Colours and patterned material are also subject to availability
Important: Please read our Terms and Conditions before ordering.
For more information or to place an order, please contact Debbie
Telephone: 073 751 3737 (9am – 5pm | Monday – Friday)
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