Terms and Conditions


When purchasing any of our products, you agree to be bound by the terms and conditions set out below. DogzinCats reserves the right to remove or add to these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.



DogzinCats and its owners will not be held responsible for any damages, loss or liability arising from the use or inability to use our products.


Agreement of Sale

The agreement of sale between the customer and DogzinCats comes into being when a deposit or full payment is made and proof of payment is sent to DogzinCats via email or fax.


DogzinCats has a ‘no return or exchange’ policy on all its products as they are custom made per customer and difficult to resell.


Should the customer decide to collect the product rather than have it posted to them, a period of seven days will be allowed for collection. The customer will be notified either by phone or by email that the product/s are ready for collection. Should the product not be collected within seven days after first notification, the product will be sold.


No refunds will be made on any uncollected or unwanted products. Should you return the product for whatever reason, we will offer you a credit on future purchases.


DogzinCats will not be held liable for any wrong size choices made by the customer. Size charts and tips on how to measure your pet are given by DogzinCats in the catalogues. Verbal and written advice from DogzinCats is always available.


DogzinCats do not do repairs on products damaged unless we realise that the fault is ours (stitching comes undone) and only if the problem occurs within 7 days after collection or receipt of product/s. We do not make repairs on items that have been torn or damaged by your pet or by other means.



Images used in the DogzinCats catalogue, website, blog and facebook page of our products (excluding any non DogzinCats products) are the property of DogzinCats and its owners. These images may not be used without written permission from DogzinCats.


Rights Reserved

DogzinCats reserves the right to refuse / not execute an order in part or in whole. We also reserve the right to change any of the above terms and conditions on a per customer basis. We will always do our best to keep the consumer satisfied with their purchase.


• No excuse will be accepted for not having read the above terms and conditions.

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